Water and sewer bills are mailed out quarterly and are due and payable within 30 days of mailing.  For questions regarding water and sewer, such as final water readings, name and/or address changes and water usage, please contact the Collector's Office at 413-529-1400, ext. 414.

Please note that all water and sewer bills need to be paid by August 31st of every year to avoid a lien on September 1st. 

Online Portal (UMS)

The City of Easthampton has upgraded its water and sewer billing system to the Universal Metering System (UMS) by CUSI. UMS allows users to view and manage their water/sewer account including consumption history.  

Log in to the online portal
New user? Register to create your login. You will need your account number as shown on your bill. 

Payment Methods

Option 1: Pay In-Person

Fee Charged: none
Payment Methods: Cash, Check

Stop by the Tax Collector's office at City Hall (50 Payson Ave) and pay in person during our office hours (M-Th 7:30 AM to 5:00 PM).

Option 2: Pay Online with Credit/Debit Card 

Fee Charged: $3.95 or 2.25%, whichever is greater
One-Time Payments: Yes
AutoPay: Yes
Method: Stripe (to process credit card payments) 

Pay via the online portal 

Instructions

To add a credit/debit card to your saved payment methods, click on "I want to manage my payment methods" in the Help section on the portal home page (after logging in). Click the button (Add a Credit/Debit Card) and enter your card information.

Once you have a saved credit/debit card, you can set up autopay. Click the button (Set AutoPay) and follow the prompts. 
View step-by-step auto-pay instructions with screenshots (pdf)

Option 3: Pay Online with eCheck (link bank account)

Fee Charged: $3.95 or 2.25%, whichever is greater  
One-Time Payments: Yes
AutoPay: No
Method: Plaid (to connect and verify bank accounts)

Pay via the online portal

Instructions

To pay with an eCheck, you must first link your bank account in your saved payment methods. Click on "I want to manage my payment methods" in the Help section on the portal home page (after logging in). Click the button (Link Account) and follow the prompts.

View step-by-step instructions for Plaid with screenshots (pdf)

Option 4: Pay Online with ACH (link bank account)

Fee Charged: none
One-Time Payments: No
AutoPay: Yes
Method: Plaid (to connect and verify bank accounts)

Pay via the online portal

Instructions

To pay with ACH, you must first link your bank account in your saved payment methods. Click on "I want to manage my payment methods" in the Help section on the portal home page (after logging in). Click the button (Link Account) and follow the prompts.

View step-by-step instructions for Plaid with screenshots (pdf)

Once you have linked your bank account, you can set up autopay. Click the button (Set AutoPay) and follow the prompts. 
View step-by-step auto-pay instructions with screenshots (pdf)